Automotive Service Advisor

  • Full Time
  • Watford

Palmers

Basic Salary: £25,000 - £27,000 (depending on experience) Plus Uncapped Bonus: from around £7,200 per year Giving OTE: up to £35,000

We have an exciting opportunity for an experienced Service Advisor to join the friendly team at the Palmers, Peugeot dealership in Watford!

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end.

You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

This role is ideally suited to candidates with previous experience in automotive aftersales. We are however, keen to hear from candidates with experience in other customer service focused environments who can demonstrate a desire to develop a career within the automotive sector.

Successful applicants will have:

  • Outstanding customer service skills, with the ability to handle a pressurised environment
  • Previous experience within the Service Advisor role (desirable)
  • Basic level of mechanical awareness and a keen interest in the automotive industry
  • Ability to work independently, and also as part of a team
  • A passion for cars and technology
  • Organised with the ability to self-manage
  • Excellent listening and communication skills
  • Confidence to recommend and upsell additional products and services
  • A full UK driving licence

Key Responsibilities:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop
  • Producing customer invoices

Salary:

  • Basic Salary: £25,000 – £27,000 (depending on experience)
  • Plus Uncapped Bonus: from around £7,200 per year
  • Giving OTE: up to £35,000

Other Benefits:

  • Employee discounts on parts and servicing
  • Employee discounts on purchasing new cars and used cars
  • Professional Training
  • Opportunities for career progression

About Calex UK and the recruitment process: This role has been advertised on behalf of the employer by Calex UK. Calex is an automotive recruiter, and training provider based in the UK.

Your application will be received by Calex who will undertake initial screening on behalf of the employer. Shortlisted candidates will be shared with the employer.

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