Parts / Service Advisor


Salary up to £23,000 - £24,000 per year

We are currently seeking a Parts Advisor / Service Advisor to join a fantastic family run Vauxhall dealership in Accrington.

Why work for Accrington?

Accrington Garages have been establish for 30 years and are still privately owned and treat their staff like family too. A multiple award winning Vauxhall dealership, having a strong customer satisfaction focus.

As it’s a small team this role would involve Parts Advisor duties predominantly, but also have the variety of supporting the Service Advisors.

You’ll work with customers needing to repair their vehicles, giving advice and providing excellent customer service to get them the necessary parts. Also working with the Workshop Team to order and stock necessary parts for them to complete car servicing and vehicle maintenance for customers.

Typical responsibilities include:

  • Listening to customers in order to determine issues, delivering effective solutions and recommending parts
  • Developing customer relationships through providing good product knowledge and creating an effective first impression
  • Processing orders quickly and providing a swift service to departments and customers
  • Monitoring and maintaining stock levels, ensuring stock is regularly replenished
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Tracking the vehicle through the workshop
  • Producing customer invoices

Skills and experience:

  • Ideally having previous car parts experience in either a main dealership, independent parts department or parts distributor
  • Ideally with a basic mechanical and automotive parts knowledge
  • Experienced in dealing directly with customers, with excellent communication skills and customer service skills
  • Good attention to detail, and organisation skills
  • Strong work ethic, and desire to deliver an outstanding customer experience
  • Practical knowledge of computer systems

Working hours:

  • Monday to Friday: 8.30am – 5.45pm
  • Alternate Saturdays 8.30am – 1.00pm


  • Salary up to £23,000 – £24,000 per year

Other Benefits:

  • 22 Days Holiday plus bank holidays (increased with service)
  • Employee discount schemes
  • Pension scheme
  • Free parking
  • Professional Training to help excel in the role and further in your career

About Calex UK and the recruitment process:

This role has been advertised on behalf of the employer by Calex UK. Calex is automotive recruiter and specialist automotive training and consultancy organisation, contracted to a number of market leading automotive manufacturers.

Your application will be received by Calex who will undertake initial screening on behalf of the employer. Shortlisted candidates will be shared with the employer.

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