Workshop Controller

Salary

• £37,000 – £52,000 OTE Competitive Salary
• Efficiency and bonus scheme

Dealership/Employer

• Snows Motor Group Vauxhall & Citroën 
• Churchill Way W, Basingstoke RG22 6PL

You’ll also benefit from:

• Full training and support to help you immerse yourself in the role and Snows values
• 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary
• Birthday day off
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus/ Introducing a Customer Bonus
• Life Assurance Benefit
• Snows Contributory Pension Scheme
• BEN – Employee Assistance Programme
• Excellent development opportunities to learn & grow with Snows
• Role dependant – tool box insurance

What you’ll be doing:

The Workshop Controller is a member of the Bodyshop Team and will report to the Bodyshop Manager.  The Workshop Controller is responsible for controlling the workshop to maximise workflow without compromising the repair quality.

• Ensure all workshop employees carryout their tasks correctly according to BS10125.
• Liaise will all other departments to ensure the work flows through the Bodyshop.
• Communicate effectively with the customers to keep them reassured about the work being carried out on their vehicle.
• Allocate the work to the productive team, setting up the job cards with quality check sheets to ensure the work remains at a high standard.
• Carry out the quality checks on the repairs and the final quality control to ensure consistency in standards.
• Liaise with subcontractors/estimators if extra work is required.
• Communicate effectively with: other departments; engineers; auditors; and customers to ensure all parties are updated and have the correct information and reflect this in the management systems.

What qualifications and experience you’ll need:

• Previous experience within the automotive industry, particularly workshop control or technician.
• Organisational skills.
• Strong IT skills.
• Attention to detail.
• Interpersonal skills.
• Problem solving and decision making.
• Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email.
• Motivated and able to motivate others
• Leadership and ability to delegate.
• Ability to work under pressure

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises.  We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.