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Parts Advisors
Explore more information about starting a new career as a Parts Advisor with Stellantis.
Parts Advisors are responsible for identifying and sourcing automotive parts, assisting customers with inquiries, maintaining accurate records, processing orders, and providing technical assistance to customers and service technicians.
Frequently Asked Questions
A Parts Advisor works with customers who are looking to improve or repair their car. They provide them with professional advice and excellent customer service to support them with their enquiry. Parts Advisors also provide guidance on product selection, availability and pricing, ensuring customer satisfaction.
Employers will usually expect GCSE English and Maths at grades A*-C (9-4). In addition to this, successful Parts Advisors will have a wide range of additional skills or qualifications that supports them in completing their role, such as:
- Main retailer experience or alternatively, a strong sales background preferably within a ‘parts’ department
- Good technical knowledge
- Core skills in computing are usually essential. This includes web systems, email and use of excel
- Possess exceptional organisational skills
- Personable approach, with a polite and courteous manner
- Team player
A Parts Advisor will report directly to the Parts Manager regarding monthly sales and gross forecasts. The Parts Manager will have a great amount of experience within the Parts Department and will collaborate with the Service Managers while being on hand to support their Parts Advisors.
Typically a Parts Advisor can expect to earn around £22,000 – £27,000. This can also vary based on a variety of different factors including location and experience. Parts Advisors can sometimes earn OTE (On Target Earnings) boosting their overall salary between £25,000 – £33,000 depending on level and experience.
OTE or On Target Earnings is usually the sum of your base salary plus any commissions or bonuses – the total compensation an employee can make if they meet all of their performance targets. An OTE salary system is often used as a commission incentive to encourage employees to meet their targets.
Parts Advisors will usually work between 43 to 45 hours a week. This could include evenings, weekends and bank holidays. Similarly to other roles, some companies may employ on a part-time basis.
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