Concierge

MOTOR INDUSTRY EXPERIENCE IS NOT ESSENTIAL, AND WE WILL SUPPORT THE RIGHT CANDIDATE WITH ALL THE TRAINING NECESSARY TO SUCCEED IN THIS ROLE.

This is not your average car sales executive role!

Basic salary £31,000

• OTE circa £46,000
• Company Car

You’ll need to be a go getter and proactively plan and execute marketing activity, to increase brand awareness and sales of the DS & Alfa Romeo luxury vehicle range.

You’ll act as the primary point of contact for clients, providing exceptional customer service throughout the sales process and beyond, by also providing aftersales support.

Employer:

• Evans Halshaw DS & Alfa Romeo
• Nash House, Sloper Road, Cardiff, CF11 8SE

Job title:

• DS & Alfa Romeo Concierge
• The Concierge serves as the ambassador for DS Automobiles, Alfa Romeo and Evans Halshaw

Working hours:

• 40 hours per week, including some weekends on a rota basis

We’re looking for proactive, energetic, determined and results driven individuals, who ideally have the following skills and experience:

• Sales & Marketing experience, ideally for a premium/high-end brand and possess a track record of success
• Customer Service experience, working in a customer facing environment, ideally for a premium/high-end brand
• Highly motivated, personable and extremely organised
• Passion for the automotive industry and new technology
• Excellent communication, negotiation and customer service skills
• Organised, with great attention to detail
• Good IT and administration skills
• Valid Full UK Driving Licence (essential)
• Be motivated by the prospect of working with an exciting, progressive and highly customer focused brand

The role and responsibilities of a DS & Alfa Romeo Concierge:

• Sell new and used DS and Alfa Romeo vehicles and other connected services, finance plans, accessories and aftersales service plans.
• Actively promote the brand and raise awareness in the local community through participation in community events, leveraging social media platforms, and implementing marketing initiatives.
• Serve as the central character in the client relationship, actively listening to and understanding client needs to provide suitable sales offers and aftersales support.
• Help manage a superior client experience through all client interactions (physical and digital) including contactless appointments, home deliveries and exclusive events.
• Enhance the customer experience, ensuring the highest levels of satisfaction.
• Embody the DS and Alfa Romeo brands and maintain a deep understanding of the premium and luxury sectors across industries.
• Stay informed about constantly changing competitor offers to effectively position our products and services.
• Utilise technology, including customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software to enhance customer interactions and streamline processes.
• Manage the customer journey through the Service department, ensuring operating standards are followed and the customer is satisfied/delighted.
• Collaborate effectively with the dealership’s sales, aftersales, marketing and support teams to ensure a seamless customer journey and exceed customer expectations.
• Support the DS and Alfa Romeo Brand Managers in supplies management, vehicle orders, business forecasting and stock management.
• Adhere to unit sale and operating margin profitability targets.
• Contribute to achieving fixed sales and quality objectives to drive business performance.
• Continuously learn and develop by participating in regular training sessions and workshops to enhance knowledge of DS and Alfa Romeo vehicles, industry trends, and sales techniques.

The additional benefits you’ll receive, working for Evans Halshaw:

• 31 days holiday (including bank holidays)
• Company Car
• Pension
• Life assurance
• Exclusive company discounts on used car purchases, leasing deals and aftersales service
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

Who are DS Automobiles?

DS Automobiles is a French luxury-premium vehicle marque of Automobiles Citroën SA, which is a subsidiary, ultimately owned by Stellantis.

The independent DS marque was created in 2014 and brings together the best expertise, to challenge the established automotive rules by designing cars for future generations.

DS is renowned for developing models that are stylish, contemporary and with great personality, the selection of new vehicles from the DS Range never fails to impress.

Who are Alfa Romeo Automobiles?

Alfa Romeo is an Italian luxury-premium vehicle marque of Alfa Romeo Automobiles S.P.A. Headquartered in Turin, Italy, Alfa Romeo is a subsidiary and ultimately owned by Stellantis Europe. Alfa Romeo is known for its sports-oriented vehicles, strong auto racing heritage, and iconic design.

A legendary brand whose DNA is built on a unique motoring history. Alfa Romeo’s perfect balance between best-in-class performance, pure Italian style and sporting legacy delivers a timeless and unparalleled premium driving experience.

At Lithia UK, our growth is powered by our people:

Here at Evans Halshaw, we’ve become the UK’s leading motor car and commercial vehicle retailer by building upon the foundations laid down by our founders in 1927. With a national presence, covering a significant number of locations across England, Scotland and Wales, we’re proud to be powered by Lithia UK.

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values – Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun! -fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.