Service Manager

Salary:

• £40,000 – £45,000
• £55,000 OTE

Location:

• Baylis Vauxhall
• Princess Elizabeth Way, Cheltenham GL51 0AL

Hours:

• Full Time – Perminant
• Monday – Friday, 8.00am – 18.00pm

Benefits:

• 31 days paid holiday (including bank holidays), rising by 1 extra day for every 5 years’ service
• Company pension contribution
• Annual company events
• Bespoke induction and ongoing development training
• Staff discounts on vehicle purchases and servicing
• Death in Service benefit
• Free eye tests, dental and therapy treatments

The role:

We’re looking for an experienced and people-focused Service Manager to lead our service department and help take it to the next level. This role is perfect for someone who enjoys developing others, thrives on targets, and genuinely cares about delivering an outstanding customer experience.

You’ll be trusted to run the department, motivating your team, exceeding financial targets, and building strong relationships both internally and with our manufacturing partners.

• At least 3 years’ experience in people management (line to mid-level management)
• A proven track record of leadership with strong emotional intelligence
• A target-driven and ambitious mindset
• Experience coaching and developing individuals with different learning styles
• Strong business and analytical skills, with the confidence to spot issues and act
• A passion for delivering excellent customer service

As Service Manager, you’ll be responsible for the overall performance of the service department, leading by example and creating a culture of excellence.

Key responsibilities include:

• Exceeding monthly financial net profit targets
• Ensuring your team consistently delivers an outstanding customer experience
• Managing:
• Workshop Controller, Customer Service Advisors and Technicians
• Developing, coaching, and supporting a team
• Driving performance through KPIs and ensuring targets are exceeded
• Ensuring full compliance with health & safety policies
• Maintaining strong relationships with manufacturing partners
• Living and promoting the company’s core values every day

Why join Baylis?

At Baylis, we believe great workshops are built on great communication, teamwork, and pride in the job. As Service Manager, you’ll play a pivotal role in delivering a smooth, high-quality customer journey while keeping our workshop running efficiently and safely. This is a key leadership role for someone who enjoys being busy, making decisions, and being the link that keeps everything moving.