Warranty / Service Administrator

NO WEEKENDS needed for this job!

Job Title – Warranty / Service Administrator

• A unique opportunity to develop and grow within a key role
• Supportive working environment within a family-owned business
• Modern facilities and a professional team
• Competitive salary and benefits package
• Experience in a Warranty or Service Advisor role (essential)
• Previous experience working in a car dealership (preferred)

Salary

• £27,000 – £28,000 per year

Hours

• Monday to Friday 8.30am – 5.00pm
• NO WEEKENDS

Other benefits

• 20 days holiday + bank holidays
• Pension contributions
• Staff and family discounts
• Training and career development

The role

We’re seeking a highly organised and detail-oriented Warranty / Service Administrator to support a busy aftersales department.

You will play a crucial role in ensuring warranty processes are handled efficiently, accurately, and in line with Stellantis manufacturer standards.

Key responsibilities

• Administer and process warranty claims in a timely and accurate manner
• Ensure all documentation meets manufacturer and audit requirements
• Liaise with service advisors, technicians, and Stellantis brand requirements to resolve queries
• Monitor warranty submissions and follow up on outstanding claims
• Conduct customer pre-calls to confirm bookings, gather relevant information, and ensure a smooth service experience
• Maintain accurate records and ensure compliance with internal procedures
• Support the service team with general administrative duties

About you

• Previous experience in a service or warranty administration role (automotive preferred)
• Strong attention to detail and excellent organisational skills
• Ability to work independently and take ownership of processes
• Confident communicator with a proactive and professional approach
• Comfortable making outbound pre-calls to customers
• Familiarity with dealer management systems is advantageous

This is a rare opportunity to take on an important role within one of the few remaining family-owned dealer groups. Based at their modern and well-equipped Canterbury Stellantis facility.

This newly available position has not previously been advertised – offering you the chance to step into a key role and make a real and lasting impact.

Employer

• Lipscomb Stellantis (Fiat, Abarth, Jeep, Alfa Romeo & Fiat Professional)
• Central house, Ashford road, Canterbury, Kent, CT4 7HH

Lipscomb genuinely support and develop their staff, “We believe that in recruiting a member to our team we are making a commitment not only to them, but also their family or dependents, to give secure employment and a working atmosphere they can enjoy and foster new friendships, but equally as important enjoy job satisfaction.”

About Lipscomb Cars

Formed in 1996, Lipscomb is a privately owned family group business with car dealerships in Canterbury and Maidstone. They have an enviable reputation for delivering first class service to their customers and strive at all times to exceed customer expectations. There main retailer brands being the Stellantis Brands Fiat, Abarth, Jeep, Alpha Romeo and also Volvo.