Service Advisor

Salary:

• £27,000 – £36,000 OTE Competitive salary
• Uncapped bonus

Working hours:

• Monday to Friday 8am – 6pm
• 1 hour lunch

Dealership / Employer:

• Snows Motor Group Vauxhall
• Portsmouth Road, Sholing, Southampton, Hampshire, SO19 9RP

Benefits:

• Highly competitive salary and bonus scheme with use of company car
• Full training and support to help you immerse yourself in the role and Snows values.
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary
• Discounted MOTs, Service & Parts
• Recommend a Friend Bonus/ Introducing a Customer Bonus
• Life Assurance Benefit
• Snows Contributory Pension Scheme
• BEN – Employee Assistance Programme
• Excellent development opportunities to learn & grow with Snows
• Role dependant – tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures

What you’ll be doing:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available
• Initiating documentation and maintaining customer records and follow up systems
• Providing customers with estimates, and notifying customer’s promptly when the work is complete
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed
• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures
• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues
• Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians

We’re looking for candidates the following:

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role
• Able to plan, organise self and meet agreed work deadlines
• Able to assimilate information quickly and provide considered responses
• Strong work ethic and adaptable to change
• Attention to detail and maintains good, accurate quality of work
• PC/ Web literate
• Full clean driving licence
• Retail automotive service experience preferred

About Snows Motor Group:

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners.