Service Advisor

Vacancy:

• Service Advisor

Employer & Work Location:

• Palmers Motor Group – Peugeot, Citroen & Fiat Dealership
• 24 Greenhill Crescent, Watford, Herts, WD18 8XN

Salary:

• Basic salary £28,000 per year
• Plus uncapped bonus of up to £7,000 (paid monthly)
• Giving OTE £35,000

Working hours:

• Monday to Thursday 08:00 – 18:00
• Fridays 08:00 – 17:20
• NO SATURDAYS AS WE ARE CLOSED

Other benefits you’ll receive:

• 22 days plus annual leave + statutory bank holidays
• Employee discounts on parts and servicing
• Employee discounts on purchasing new cars and used cars
• Professional training
• Opportunities for career progression

The role:

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices

Successful applicants will possess the following skills and experience:

• Previous experience in automotive service advisor role desirable
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence essential

About Palmers:

Palmers Motor Company is proud to be a privately-owned family business operating from Watford and Hemel Hempstead, with over 25 years’ experience in the motor industry.

You’ll be joining a lovely team at Palmers Watford and enjoy a great working atmosphere.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.