Service Advisor

We’re seeking a Service Advisor, ideally with previous experience in this role working at a main car dealership.

Salary:

• Basic Salary £26,500
• Plus bonus achievable bonus scheme

Working hours:

• Monday to Friday 8.30am – 5.30pm
• Saturday morning on a rota

You will be employed by:

• WR Davies Citroen & DS
• 115 Lichfield Road, Stafford, ST17 4LF

Other benefits you’ll receive:

• 22 days annual leave + statutory bank holidays
• Pension
• Manufacturer training
• Employee Discount

The role:

Service Advisors create the link between our customers and the workshop and manage their experience from beginning to end.

You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Other key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices
• Upselling additional products and services
• Manage customer expectations and always strive for a professional approach

Successful applicants will possess the following skills and experience:

• Previous Service Advisor experience, within the automotive industry, either at a car dealership, body shop or independent garage
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Ideally having a basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence

About WR Davies

​W R Davies has been a family-run business since it was set up by William Rees Davies in the village of Berriew near Welshpool, in 1924. Since then the business has passed through the generations and is now headed by the grandson of the original W R Davies – Jonathan Davies. Over the last 99 years, the business has grown across the border into England and across multiple counties. With dealerships in North Wales, Shropshire and Staffordshire, W R Davies take pride in employing local people to continue to deliver the family run ethos and 5* customer service.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.