Service Advisor
Budgen Motors
£28,000.00 - £30,000.00
Job description:
Salary:
- Basic pay £25,500
- + bonus scheme from £3,600
- OTE up to £30,000
Working hours:
- Monday to Friday 8:00am – 5:30pm
- Only 1 in 3 Saturdays 8.30am – 12.30pm
Other benefits you’ll receive:
- 22 days holiday + bank holidays
- Training for the role
- Incentives for service plan sales
- Incentives for CSI scores
Employer / Dealership:
- Budgen motors Shrewsbury, SY1 4NN
- Budgen Motors is a family run business and really support and car for their team.
The role:
As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.
Key responsibilities:
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints and responding to customer requests
- Tracking the vehicle through the workshop
- Producing customer invoices
Successful applicants will possess the following skills and experience:
- Ideally having previous experience in automotive service advisor role
- Customer facing experience
- Outstanding customer service skills, with the ability to handle a pressurised environment
- Basic level of mechanical awareness would be an advantage
- Have a keen interest in the automotive industry
- Excellent listening, communication and IT skills
- Confidence to recommend and upsell additional products and services
- Full UK Driving Licence essential
About
CALEX UK are screening candidates for this role, on behalf of Stellantis.
Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS.
Stellantis UK has a national network of 795 franchised car dealerships.
To apply for this job email your details to roz.newton@external.stellantis.com.