Service Advisor

We’re seeking a Service Advisor, ideally with previous experience in the automotive industry, in a similar role.

Salary:

• Basic salary £27,500 – £29,500
• Plus achievable bonus around £7,200 + per year

You will be employed by:

• Lipscomb Cars
• Fiat, Abarth, Jeep & Alfa Romeo Car Dealership
• Ashford Road, Chartham, Canterbury, CT4 7HH

Working hours:

• Monday – Friday 8.00am – 5.30pm
• ONLY 1 in 3 Saturdays 8.30am -1.00pm

Other benefits you’ll receive:

• Annual leave starting at 20 days per year + bank holidays (rising to 25 days for long service)
• Manufacturer and in-house training
• Company contributory pension scheme
• Staff and family discount schemes
• Free Parking

The role:

Service Advisors create the link between our customers and the workshop and manage their experience from beginning to end.

You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Other key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices
• Upselling additional products and services
• Manage customer expectations and always strive for a professional approach

Successful applicants will possess the following skills and experience:

• Previous Service Advisor experience, within the automotive industry, either at a car dealership, body shop or independent garage
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Ideally having a basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence

About Lipscomb Cars Limited: Formed in 1996, Lipscomb is a privately owned family group business with car dealerships in Canterbury and Maidstone. They have an enviable reputation for delivering first class service to their customers and strive at all times to exceed customer expectations. There main retailer brands being Fiat, Chrysler, Alpha and Volvo.

Lipscomb support and develop their staff and state, “We believe that in recruiting a member to our team we are making a commitment not only to them but also their family or dependents, to give secure employment and a working atmosphere they can enjoy and foster new friendships, but equally as important enjoy job satisfaction.”

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.