Service Manager

Salary: £40K – £45K

Bonus Potenital: £8K

Schedule – Monday – Friday, 8.00-18.00

Why join Baylis?

At Baylis, we believe great workshops are built on great communication, teamwork, and pride in the job. As Service Manager, you’ll play a pivotal role in delivering a smooth, high-quality customer journey while keeping our workshop running efficiently and safely. This is a key leadership role for someone who enjoys being busy, making decisions, and being the link that keeps everything moving.

What’s in it for you?

• 31 days paid holiday (including bank holidays), rising by 1 extra day for every 5 years’ service
• Company pension contribution
• Annual company events
• Bespoke induction and ongoing development training
• Staff discounts on vehicle purchases and servicing
• Death in Service benefit
• Free eye tests, dental and therapy treatments

The role

We’re looking for an experienced and people-focused Service Manager to lead our service department and help take it to the next level. This role is perfect for someone who enjoys developing others, thrives on targets, and genuinely cares about delivering an outstanding customer experience.

You’ll be trusted to run the department, motivating your team, exceeding financial targets, and building strong relationships both internally and with our manufacturing partners.

Essential requirements

• Full UK driving licence
• Ability to commute within one hour of GL51 0AL
• Previous management experience (minimum 2 years preferred)

Benefits:

• Total pay range £40,000 to £45,000 with OTE £55K
• Company Car for private use
• 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
• Company Pension Contribution
• Annual company events
• Bespoke induction and development training
• Staff discounts for vehicle purchase and servicing
• Death in Service Benefit
• Free eye test, dental & therapy treatments
• Total pay range £40k to 65k per annum – uncapped

About you

You’re a confident, charismatic leader who knows how to bring out the best in others. You balance empathy with accountability and enjoy coaching people to succeed.

You’ll bring:

• At least 3 years’ experience in people management (line to mid-level management)
• A proven track record of leadership with strong emotional intelligence
• A target-driven and ambitious mindset
• Experience coaching and developing individuals with different learning styles
• Strong business and analytical skills, with the confidence to spot issues and act
• A passion for delivering excellent customer service

As Service Manager, you’ll be responsible for the overall performance of the service department, leading by example and creating a culture of excellence.

Key responsibilities include:

• Exceeding monthly financial net profit targets
• Ensuring your team consistently delivers an outstanding customer experience
• Managing:
• Workshop Controller, Customer Service Advisors and Technicians
• Developing, coaching, and supporting a team
• Driving performance through KPIs and ensuring targets are exceeded
• Ensuring full compliance with health & safety policies
• Maintaining strong relationships with manufacturing partners
• Living and promoting the company’s core values every day

We are currently holding interviews for this position.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Referral programme
• Store discount