Customer Advisor

Salary

• Basic Salary of £27,300
• Giving OTE £33,000

Hours

• 42hrs per week (Monday to Friday)
• Every other Saturday Morning

Car Dealership: Stellantis &You Peugeot, Chingford E4 8SP

Other benefits you’ll receive working for Stellantis &You

• Company Car Scheme
• Company Discounts
• Pension
• Annual Holiday
• Reward Gateway
• Family-Friendly Policies
• Employee Assistance Programme
• Occupational Health
• Personal Accident Insurance
• Training Opportunities
• Shared Incentive Plan
• Health Cash Plan

Role Description:

• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check process.
• Quote & sell Service Plans to retain customers to the group.
• Encourage customer satisfaction feedback via exit briefing & follow-up contact.

You will also be the go-to person when the customer wants us to:

• Estimate repair costs and times.
• Resolve any concerns when we suggest repairs.
• Inform and update them on progress or additional works needed.
• Prepare and explain invoices and take payments.

About Stellantis &You:

Previously named Robins & Day, Stellantis &You dealerships benefit from being owned by Stellantis, one of the world’s leading automakers. We have a rich heritage in the UK with a history of over 100 years. Stellantis &You, Sales and Services is one of the largest dealer groups in the UK, offering new cars, used cars and aftersales facilities. Stellantis &You have 30 locations nationwide with dedicated sales showrooms and workshops and in addition have 5 Parts Distribution Hubs.

We pride ourselves in looking after our people and providing a supportive and engaging place to work. We believe in developing our staff and offer training opportunities that will keep you up to date with all the latest technologies to progress your career with us.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 franchised car dealerships.