Service Advisor – Vauxhall

Vacancy:

• Service Advisor

Employer & Work Location:

• Lookers Vauxhall
• Heartlands Way, Star City, Birmingham, B7 5AH

Salary:

• Basic salary £26,000 per year
• Plus uncapped bonus of up to £6,000 (paid monthly)
• Giving OTE £32,000 (uncapped)

Working hours:

• Monday to Friday 08:00 – 17:30
• Only 1 in 3 Saturdays 08:00 – 13:00

Other benefits you’ll receive:

• 21 days paid holiday + bank holidays (increases with service)
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and life assurance
• Smart Health – Free access to support 24 hours a day
• Enhanced paid maternity, paternity and adoption leave
• Choices staff scheme
• Work wear
• Excellent ongoing professional training
• Excellent career development opportunities
• Job security with a successful, busy main dealership

The role:

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices

Successful applicants will possess the following skills and experience:

• Previous experience in automotive service advisor role desirable
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence essential

About Lookers:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.