Service Advisor – Fiat

Vacancy:

• Service Advisor

Employer & Work Location:

• Motorvogue
• Interchange Retail Park, Bedford, MK42 7GB

Salary:

• Basic salary range £32,000 (depending on your skill level)
• Plus bonus potential of up to £5,000 per year
• Giving OTE up to £37,000

Working hours:

• 45 hours per week
• Monday to Friday
• NO WEEKENDS!

Other benefits you’ll receive:

• 23 days annual leave + statutory bank holidays
• Free parking
• Pension Scheme
• Manufacturer training
• Career prospects to leadership roles
• Employment security in an established successful car dealership

The role:

Service Advisors create the link between our customers and the workshop and manage their experience from beginning to end.

You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices
• Upselling additional products and services
• Manage customer expectations and always strive for a professional approach

Successful applicants will possess the following skills and experience:

• Desirable but not essential to have previous Service Advisor experience, within the automotive industry
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Ideally having a basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.