Service Advisor

Salary

• Basic Salary between £26,000 – £28,000
• Bonus of £6,000
• Giving OTE of £32,000 – £34,000

Hours

• Monday – Thursday 8 am – 5:30 pm
• Friday 8 am – 5 pm
• Only 1 in 2 Saturday Morning on a rota 1 in 2

Dealership & Employer

• Simon Bailes Limited Peugeot
• Tannery Lane, Northallerton, North Yorkshire, DL7 8DS

What you get from us

• 22 days of holiday (exclusive of bank holidays) which increases with service
• Manufacturer-backed staff car scheme
• Contributory workplace pension scheme

As a Service Advisor your responsibilities will include:

• Customer Facing: be the point of contact for our Service customers working on a busy Service Reception desk. Focusing on our NPS score, managing customers expectations.
• Customer quotations: you will be responsible for quoting our customers for the service work required and invoicing and taking payment on completion of the service work carried out.
• Service Bookings: you will be responsible for booking our customers service slots depending on the Technicians availability to carry out the work and advise the customer accordingly.
• Additional Services: part of your role remit is to ensure that our Service customers are fully aware of the range of service offerings we provide and to promote those that are relevant for the customer.
• Product Familiarity: there is an ongoing staff development programme conducted through Peugeot to ensure you are fully up to speed on the service offerings available to our customers.

About The Candidate:

• Experience in a busy Vehicle Service Centre environment.
• Have highly developed customer service skills and be able to demonstrate experience of working in a customer environment.
• Be confident in front of customers handling enquiries and questions relating to the services we provide.
• Be comfortable understanding customer needs and proactively promoting any relevant product or service which would benefit the customer.
• Be well organised, computer literate, appreciate the importance of attention to detail. Experience using Pinnacle Platform.
• Be willing to take part in Product Familiarisation training organised through Peugeot to ensure they are fully aware of the range of products and service we are able to offer our Service customers.

About Simon Bailes Limited

Here at Simon Bailes, we’re looking for an ambitious, forward-thinking technician to join our team as we look to a future of growth and success of our Commercial Vehicle Department.

As part of the reputable Simon Bailes brand, you will be working in our industry-leading workshop and be involved in working on quality products with access to the best manufacturer products.

With three Peugeot-franchised dealerships in Northallerton, Stockton and Guisborough, Simon Bailes has been powering the region’s drivers for nearly half a century.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS.

Stellantis UK has a national network of 795 franchised car dealerships.