Service Advisor

SALARY

• £28,500 to £31,000 Basic (depending on your previous experience)
• Plus bonus potential up to £3,000 per year
• £31,500 to £34,000 OTE

DEALERSHIP & EMPLOYER

• Hendy Vauxhall & Peugeot
• Brook Farm Five Oak Green Rd, Tonbridge TN11 0QN

HOURS

• Monday to Friday 8:30am – 5:30pm (30 min lunch break)
• Only 1 in 3 Saturdays 8:00am – 1:00pm

ADDITONAL BENEFITS

• 23 days paid holiday + bank holidays (increases with length of service)
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career
• Enhanced family leave benefit
• Life Insurance
• Bupa Healthcare Cash Plan for you and your family
• Opportunity to join the company pension scheme
• Discounts on new vehicle, used vehicle, service and parts purchases
• Various perks and discounts with high street and online retailers and services

THE ROLE

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Key responsibilities:

• Meeting and greeting customers
• Booking vehicles into the diary
• Ensuring the customer database is updated and accurate
• Support the profitability of the service department by using trained and professional sales techniques
• Ensuring customers are familiar with the variety of workshop services
• Accurately recording vehicle faults
• Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time
• Obtaining authority and payments for repairs

Successful applicants will possess the following skills and experience:

• Previous experience in automotive service advisor role
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence essential

About Hendy Group

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.