Service Advisor

We’re seeking a Service Advisor, ideally with previous experience in the automotive industry, in a similar role.

Salary:

• Basic salary £27,000 – £30,000
• Plus achievable bonus of £6,000 + per year

You will be employed by:

• Unity Automotive Oxford
• Fiat, Abarth, Jeep & Alfa Romeo Car Dealership
• Banbury Road Kidlington OX51JH

Other benefits you’ll receive:

• 21 days annual leave + statutory bank holidays
• Pension
• Manufacturer training
• Employee Discount
• Free Parking

The role:

Service Advisors create the link between our customers and the workshop and manage their experience from beginning to end.

You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Other key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices
• Upselling additional products and services
• Manage customer expectations and always strive for a professional approach

Successful applicants will possess the following skills and experience:

• Previous Service Advisor experience, within the automotive industry, either at a car dealership, body shop or independent garage
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Ideally having a basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence

Working hours:

• Monday to Friday 8.00am – 6.00pm
• Saturday morning on a rota 8.30am – 1.00 pm

About Unity Automotive Oxford

Unity Automotive Oxford is part of the Unity Automotive Group Ltd, which is a dynamic and fast-growing company, our DNA is ‘all about people’. We reward initiative and stand by our customer-focused values.

Our standards are high, but so are our rewards so if you are keen to join our proactive and friendly team orientated working environment, with a positive attitude and you are keen to succeed and exploit the excellent earning opportunities that hard work & dedication will achieve, we would love to hear from you.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.