Service Advisor

We’re looking for an experienced Service Advisor to join the team at Aston Autopark Melton Mowbray.

We’re happy for you to either work full time or part time hours – with a minimum of 4 hours per day required.

• Full time hours would be 8am – 6pm Monday to Friday
• Part time hours can be chosen by you BUT MUST INCLUDE working during our busiest time between 12pm – 6pm Monday to Friday
• 1 in 3 Saturday mornings will be required (with the option to be paid or have time off in lieu mid-week to compensate)

What you’ll get:

• Hourly pay £12.71
• Plus bonus between £200 – £300 per month
• Paid holidays (pro rata to hours contracted too) plus 8 bank holiday days
• Brand training and career development
• Can include a company car
• Staff discount

What you’ll be doing:

• Greet and welcome customers as they arrive at the dealership
• Handle customer inquiries in person and over the phone
• Schedule service appointments and update customers on their vehicle’s progress
• Liaise with the workshop technicians to ensure timely completion of work
• Produce estimates for repair costs and times
• Process payments and invoices
• Quote and sell service plans
• Support with Sales and Marketing
• Maintaining customer service levels, meeting targets set and deadlines
• Advising customers on course of action and invoice any work, whilst maximizing any opportunities to upsell through the vehicle health check process

What you’ll need to be:

• A current or previous Service Advisor, or similar role, within the automotive industry
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Ideally having a basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent organisation, communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in using computer systems for scheduling and invoicing
• UK Driving Licence

About Aston Autopark Melton Mowbray

Are a family business of 35 years, situated on a 3.5 acre site. They sell new Vauxhalls and all makes of used cars. They also have repairer status for the brands Vauxhall, Peugeot, Citroen and Ford.