Service Advisor – Vauxhall

Vacancy:

• Service Advisor

Employer & Work Location:

• Perrys Vauxhall
• Bluebell Way, Preston PR2 5PD

Salary:

• Basic Salary £27,500 per year
• Plus uncapped bonus of £6,000 – £8,000 per year ( paid monthly)
• Giving OTE up to £36,000

Working hours:

• Monday to Friday 8.00am – 5.30pm (1 hour lunch)
• Only 1 in 3 Saturdays 8.30am – 12.30pm

Other benefits you’ll receive:

• 22 days annual leave + statutory bank holidays
• Increased holiday entitlement with length of service
• Free parking
• Employee discounts
• Pension
• Wellbeing programs
• Manufacturer training
• Long service awards
• Life assurance

The role:

Service Advisors create the link between our customers and the workshop and manage their experience from beginning to end.

You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices
• Upselling additional products and services
• Manage customer expectations and always strive for a professional approach

Successful applicants will possess the following skills and experience:

• Desirable but not essential to have previous Service Advisor experience, within the automotive industry
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Ideally having a basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence

About Perrys:

Perrys are one of the UK’s largest Car Dealership Groups having served customers since 1908 with over 50 branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Vauxhall, Citroen, Kia and Mazda.

In 1908, Harold Perry founded a business selling motor accessories, and in 1912 was appointed as Ford’s main dealer for London. Perrys expanded into other areas over the years and even acquired a tractor dealership in the 1940s.

It was 1982 that we branched out from Ford into other franchises, starting with Vauxhall. This expansion into other vehicle brands and locations continued through to the end of the millennium and laid the foundations for the 51 dealerships and 30 locations you’ll find us at today. The pioneering launch of perrys.co.uk website in 1998 was one of our most significant milestones, the first dealer group to venture online.