Automotive Help Desk Technician

STEP OUT OF THE WORKSHOP AND INTO A ROLE WHERE YOUR EXPERTISE REALLY COUNTS!

Stellantis Automotive Technical Support Specialist

• Use your diagnostic vehicle technician skills in this office based role

You’ll support Vehicle Technicians with complex diagnostic cases and guide them through challenging repairs, and help improve service quality across the Stellantis UK Retailer Network.

Work location:

• Stellantis Head Office
• Pinley House, 2 Sunbeam Way, Coventry CV3 1ND

Key responsibilities:

• Support retailers by answering technical queries and providing expert guidance on complex diagnostic and repair issues
• Monitoring repair processes and advising on improvements to ensure successful outcomes
• Coaching and development of Vehicle Technicians to prevent repeat issues and strengthen technical capability
• Process improvement, reviewing dealer performance and feeding insights to the Stellantis central team
• Building strong, professional relationships with retailers and customers to support continuous improvement

Salary & benefits include:

• Up to £45,000 per annum
• 25 days holiday plus bank holidays
• Company contributory pension scheme
• Car scheme

Is this the role for you?

This is a perfect opportunity for an experienced automotive technical professional, with a passion for diagnostics and customer service, who wants to move away from a hands on workshop role and step into a desk based technical support position.

You will excel in this role if you are:

• A qualified and experienced Vehicle Technician at Diagnostic or Master Technician Level
• Have extensive knowledge of highly complex vehicle systems and components
• Have high voltage / EV training and experience
• Are a strong communicator both written and verbal
• Have a proactive, solutions focused mindset

Working hours

• Monday to Friday
• Full time

CALEX UK are screening candidates for this role, on behalf of Stellantis.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS.

Stellantis UK has a national network of 795 franchised car dealerships.