Service Advisor

NO SATURDAY OR SUNDAY WORK WITH THIS SERVICE ADVISOR ROLE

Salary:

• Basic salary £26,750 per year
• Plus monthly bonus scheme
• Plus half yearly customer satisfaction bonus
• Giving the ability of earning over £31,000 per year

Working hours:

• Monday to Friday 8:00am – 5:00pm
• NO SATURDAYS

Other benefits you’ll receive:

• 22 days plus annual leave + statutory bank holidays
• Employee discounts on parts and servicing
• Employee discounts on purchasing new cars and used cars
• Workplace pension
• Professional training
• Opportunities for career progression

Employer / Dealership:

• Charters Peugeot & Citroen
• 251 Ash Road, Aldershot, Hampshire GU12 4DD

The role:

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices

Successful applicants will possess the following skills and experience:

• Previous experience in automotive service advisor role
• Experience using Keyloop or Kerridge systems
• Providing highest level of customer service
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence essential

A bit about Charters Ltd:

You will enjoy working in friendly ‘family’ environment. They have a large workshop and a great team.

At Charters Peugeot & Citroen, we believe in more than just selling cars – we believe in building lasting relationships with our customers.

As a family-run business with a century of experience, we know that trust, reliability, and exceptional service are the cornerstones of any successful business. That’s why our aftersales department is dedicated to keeping you and your family on the road, with professional, hassle-free support from our expert team.