Senior Service Advisor

We’re seeking a Senior Service Advisor, with previous experience in the automotive industry, in a similar role.

Salary:

• Basic salary £30,519
• Pus achievable bonus up to £13,142 per year
• OTE £40,000 – £43,650

Working hours:

• Monday – Friday 8.00am – 6.00pm
• 1 hour lunch break
• NO WEEKENDS!

You will be employed by:

• Evans Halshaw Vauxhall
• 1 Victoria East Road, Kilmarnock, KA1 3XJ

Other benefits you’ll receive:

• 25 days holiday entitlement plus bank holidays
• Onsite parking
• Exclusive company discounts
• Pension Scheme
• Critical illness and life assurance schemes
• Exclusive discounts on new and used vehicles and aftersales services
• Excellent ongoing professional training
• Excellent career development opportunities
• Job security with a successful, busy main dealership

The role:

Service Advisors create the link between our customers and the workshop and manage their experience from beginning to end.

You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

In this Senior Service Advisor role you will also support and coach other Service Advisors in the team and work closely with the Service Manager to deliver goals of the business.

Other key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices
• Upselling additional products and services
• Manage customer expectations and always strive for a professional approach

Successful applicants will possess the following skills and experience:

• Previous Service Advisor experience, within the automotive industry, either at a car dealership, body shop or independent garage
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Ideally having a basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.