Senior Service Advisor

Salary:

• Basic Salary of £26,588 to £28,858
• Plus Uncapped Bonus – Potential earnings of £13,150
• Giving OTE of £40,000 to £42,000

Working Hours:

• Monday to Friday 8:00 AM to 5:30 PM
• ONLY 1 IN 4 SATURDAYS MORNING!

Car Dealership: Evans Halshaw Vauxhall, Newport NP19 4SL

Other benefits of working with Evans Halshaw:

• Pension Scheme
• Employee Insurance
• Critical illness and life assurance schemes
• 33 days holiday (including bank holidays)
• Exclusive company discounts on used car purchases
• Leasing deals and aftersales service
• Excellent career development opportunities
• Job security with a successful, busy main dealership

As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.

What does the role of Senior Service Advisor involve?

• Providing estimates, booking and scheduling service/repair work
• Advise a recommended course of action and accurately invoice for work carried out
• Ensure customers are fully informed of all available extras, accessories and value products
• Be a main point of contact and offering support and guidance to customers and managing customer complaints
• Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
• Deputise for the Service Leader

What do you need to succeed as a Senior Service Advisor?

• Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
• Great organisation/admin skills and experience using computer systems
• Upselling experience as well as being comfortable in fast-paced environment
• Able to maintain customer service levels whilst meeting KPI’s and deadlines

About Evans Halshaw

Evans Halshaw is the UK’s number-one car retailer. We have national coverage with over 120 retailers nationwide.

This very busy, stable and very well established service department has two large volume franchises, working for one of the largest dealer groups in the UK.

Owned by a family business, focused on customer satisfaction and growth.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.