Service Advisor

NO SATURDAY OR SUNDAY WORKING IN THIS SERVICE ADVISOR JOB ROLE

Salary:

• Basic salary up to £30,000 (based on your level & experience)
• Plus Bonus of £4,000 – £5,000
• Giving OTE £35,000

Hours:

• Monday to Friday 8am – 6 pm
• No weekends!

Dealership / Employer:

• Eden Vauxhall – Oxford Motor Park, Kidlington OX5 1RY

Other benefits of working for Eden Motor Group:

• 33 days holiday per year (including bank holidays)
• A paid day off on your birthday
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
• Flexible working hours
• Access to Perkbox, a platform which offers hundreds of perks and discounts
• Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
• Death in Service benefit of 4 x salary
• Workplace pension scheme offering enhanced employer contributions
• Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory event
• Cycle to Work bike purchase scheme through salary exchange
• Access to Eden Elite, an in-house management development scheme
• Comprehensive in-house training with our dedicated training department

The role:

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end.

You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices

Successful applicants will possess the following skills and experience:

• Previous experience in automotive service advisor role
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence essential

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS.

Stellantis UK has a national network of 795 franchised car dealerships.