Service Advisor

Salary:

• £30,000 – £35,000
• plus overperformance bonus

Working hours:

• Monday to Friday 7.30am-5.30pm
• NO SATURDAYS

Dealership / Employer:

• Vertu Vauxhall & Citroen
• Carousel Way, Riverside Retail park, Northampton NN3 9HG

As a Service Advisor in a main car dealership, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end.

What you’ll be doing:

• Welcome customers and guide them through the service process with a friendly and professional approach
• Advise customers in relation to their vehicles’ service and repair needs
• Handle all enquiries and ensure all issues are resolved in a timely manner
• Keep customers up to date on the status of work being carried out
• Pricing any additional requirements notified by the technician and relaying this to the customer
• Answering any questions regarding technical problems, warranties, services and repairs

We’re looking for candidates the following:

• Previous experience as an automotive service advisor is beneficial
• Previous customer facing service experience is essential
• Excellent communication and organisational skills
• A calm, confident approach, even under pressure
• Experience of delivering exceptional customer service
• Excellent interpersonal skills with the ability to build relationships
• Strong organisational skills and an eye for detail
• Competence in Microsoft packages
• A full UK driving licence

At Vertu Motors, we take pride in investing in our colleagues’ personal development more than any other motor retailer.

As a successful candidate, you can look forward to ongoing training opportunities, a clear career path, and a range of benefits that reflect our status as an employer of choice, including:

• 25 days holiday + bank holidays
• Flexible working arrangements – allowing you to have a work life balance that suits
• Our commitment to you to provide access to full manufacturer training to develop your skills and drive your earnings ability forward. Including dedicated EV Electrical training to keep you at the front edge of changes in the sector.
• Access to our Evolution Management Development program for those who want to grow into a management position
• An enhanced maternity and paternity leave – Our enhanced maternity and paternity ensure that you can enjoy the early stages of your child’s life without worrying about work.
• Our Share incentive scheme which allows you to invest tax efficiently and share in the company’s continued success.
• Our Tool Insurance Programme to protect your valuable tools with our comprehensive tool insurance.
• Our Pension scheme – Invest in your future with confidence through our pension scheme.
• Our online rewards platform offering cashback and serious discounts at various retailers.
• Preferential service rates – As a member of our team, you’ll enjoy access to preferential service rates for your own vehicle
• Colleague purchase scheme – Get ready to enjoy exclusive discounts on vehicles from our exceptional range