Service Advisor

Salary:

• Basic salary £28,000
• Plus, excellent bonus scheme
• Up to £37,000 OTE

Hours:

• 8.00am to 5.30pm – Monday to Friday
• 1 Hour lunch break

Dealership / Employer:

• Drive Motor Retail Vauxhall
• Freemens Common Road, Aylestone Road, Leicester LE2 7SL

You’ll also benefit from:

• Company Pension Scheme
• Annual Leave: 24 days increasing to 27 with length of service, plus bank holidays
• Staff Perks: Discounts on services and retail, including vehicle purchases and servicing
• Health & Wellbeing Support: Medicare cash plan (including same-day online GP and dental/optical cover)
• Employee Rewards Portal: Access hundreds of savings through our exclusive reward gateway
• Referral Bonuses: Generous rewards for recommending successful new hires
• Professional Development: Ongoing training, manufacturer-led courses, and career progression opportunities
• Friendly Team Environment and supportive management

What you’ll be doing:

• Greet customers and handle service enquiries both in person and over the phone
• Book vehicles into the workshop, accurately inputting details into the system
• Provide clear explanations of work required and keep customers informed throughout the service process
• Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
• Produce accurate invoices and explain charges to customers at collection
• Upsell additional services, maintenance packages, and products where appropriate
• Handle complaints and queries professionally and efficiently
• Maintain high standards of showroom and reception area presentation

What qualifications and experience you’ll need:

• Experience in a Service Advisor role or similar customer service environment (motor trade ESSENTIAL)
• Excellent communication and organisational skills
• A friendly, professional manner with a focus on customer satisfaction
• The ability to work well under pressure and as part of a busy team
• Strong IT skills and confidence using DMS or booking systems (training provided)
• Full UK driving licence – held for a minimum of 2 years

Why Join Drive Motor Retail?

We are one of the UK’s most forward-thinking automotive dealer groups, committed to both customer service and the career development of our employees. This role is ideal for someone passionate about the motor trade who thrives in a fast-paced, customer-focused environment.

CALEX UK are screening candidates for this role, on behalf of Stellantis.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS.

Stellantis UK has a national network of 795 franchised car dealerships.

CALEX UK ARE COMMITTED TO HELP PROGRESS YOUR CAREER, SKILLS & DEVELOPMENT – AND YOUR EARNINGS TOO! Apply today and let’s talk.