Service Advisor – Vauxhall

Vacancy:

• Senior Service Advisor

Employer & Work Location:

• Perrys Vauxhall, Peugeot & Citroen
• Northgate, Huddersfield, HD1 6AP

Salary:

• Basic Salary £31,000
• Plus bonus of £6,000 – £8,000 per year (uncapped and paid monthly)
• OTE £35,000 – £38,000 per year

Working hours:

• Monday to Friday 8.00am – 6.00pm
• Only 1 in 3 Saturdays 8.30am – 12.30pm

Other benefits you’ll receive:

• 22 days annual leave + statutory bank holidays
• Increased holiday entitlement with length of service
• Free parking on site
• Employee discounts
• Pension
• Manufacturer training
• Long service awards
• Life assurance

The role:

Service Advisors create the link between our customers and the workshop and manage their experience from beginning to end.

You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

In this Senior Service Advisor role you will also support and coach other Service Advisors in the team and work closely with the Service Manager to deliver goals of the business.

Other key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices
• Upselling additional products and services
• Manage customer expectations and always strive for a professional approach

Successful applicants will possess the following skills and experience:

• Previous Service Advisor experience, within the automotive industry, either at a car dealership, body shop or independent garage
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Ideally having a basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence

About Perrys:

Perrys are one of the UK’s largest Car Dealership Groups having served customers since 1908 with over 50 branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Vauxhall, Citroen, Kia and Mazda.

In 1908, Harold Perry founded a business selling motor accessories, and in 1912 was appointed as Ford’s main dealer for London. Perrys expanded into other areas over the years and even acquired a tractor dealership in the 1940s.

It was 1982 that we branched out from Ford into other franchises, starting with Vauxhall. This expansion into other vehicle brands and locations continued through to the end of the millennium and laid the foundations for the 51 dealerships and 30 locations you’ll find us at today. The pioneering launch of perrys.co.uk website in 1998 was one of our most significant milestones, the first dealer group to venture online.

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.