Service Advisor – Vauxhall

Vacancy:

• Service Advisor

Employer & Work Location:

• Walkers Motor Group – Vauxhall & Peugeot
• Flaxley Road, Selby, North Yorkshire YO8 4BG

Salary:

• Basic salary £26,000 – £28,000 per year
• Plus excellent bonus of up to £7,000 per year (paid monthly)
• Giving OTE £35,000

Working hours:

• Monday to Friday 08:00 – 17:30
• NO SATURDAYS AS WE ARE CLOSED

About Walkers Motor Group & the benefits you’ll receive:

Walkers Motor Group are a family owned business, operating the Vauxhall and Peugeot franchises. They have been successfully selling and repairing cars in the Nottinghamshire and Yorkshire areas for over 40 years.

• 23 Days Holiday plus bank holidays
• Pension Scheme
• Staff Discounts
• Excellent ongoing professional training
• Excellent career development opportunities
• Job security with a successful, busy main dealership

The role:

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Key responsibilities:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices

Successful applicants will possess the following skills and experience:

• Previous experience in automotive service advisor role desirable
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence essential

Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. Stellantis UK has a national network of over 795 car dealerships.