Workshop Controller

Salary

• Basic salary (depending on experience) £30,250 – £36,000
• plus excellent bonus potential

Other benefits

• 20 days holiday + bank holidays
• Free onsite parking
• Company pension
• Staff discounts
• Professional training & career development

Employer & Location

• Threeways Garage Ltd – Faenol Avenue, Abergele, Conwy, LL22 7HT
• Multi Franchise Dealership for Fiat, Hyundai, Suzuki, MG & Isuzu

At Threeways, you’ll find a great working environment, they’re a lovely team who all support each other and work well together.

Threeways continually invest in the aftersales department and if you want to progress your career, the opportunities are here for you.

The role

The Workshop Controller role is one of the busiest and most important roles within the dealership and consists of assigning work to Vehicle Technicians to ensure the smooth running of the workshop. The role will involve ensuring all incoming work is planned as well as managing the time and resource of your team. You will assign a team of Technicians to tasks ensuring productivity is maximised and that deadlines are adhered to.

Key responsibilities

• Overseeing a team of Vehicle Technicians
• Responsible for ensuring all incoming work is planned and managed effectively
• Assigning work to Vehicle Technicians and ensuring maximum productivity is being achieved
• Utilisation of the workshop is at full capacity
• Handling customers queries, over the phone and face to face
• Meeting deadlines and set objectives
• To identify additional work that needs doing and upsell to customers

Experience and skills we’re looking for

• Experience of managing a team of Vehicle Technicians or Mechanics
• Must be able to demonstrate leadership and identify problems within the workshop and understand how to fix them
• Must have a CAN-DO attitude with the ability to prioritise / organise work to ensure the workshop runs smoothly
• Strong communication is ESSENTIAL – you are the central person who service, parts and technicians will report too and therefore must be able to give quick solutions to any issues
• Ability to maximise utilisation and productivity
• Technically minded, preferably with previous Vehicle Technician / Car Mechanic experience

Hours

• Monday to Friday 8:15am – 5:30pm
• Saturday mornings on a rota

About Threeways Garage Abergele

Threeways Garage in Abergele, Conwy has been established since 1979, repairing and servicing customer’s cars. As word spread about the high standards the company gave and that customers were getting value for their money, the decision was made to start selling quality used cars.

From that day to this, we carry those same standards which has made us the company we are today, we are continually striving to improve the customer facility and service.

Threeways Garage is on a 5-acre site within easy reach of the town and expressway; we are located on junction 24 of the A55 Abergele.

As a company whose roots are firmly in the delivery of outstanding customer experience, this company believes in building long lasting relationships with its customers and employees based on trust and integrity.

Working alongside a team of experienced professionals that are passionate about cars, our company is renowned for providing outstanding customer service levels.

Specialising in new and used car sales across a variety of franchises, as well as offering genuine parts and accessories, vehicle servicing and repairs, our company has become one of the leaders for the brands we represent.